50,000 people stranded because the computer system went down

The online check-in system goes down, and 50,000 passengers are stranded for days. A managers' nightmare. To what extent was poor ICT planning to blame? Do we rely too much on ICT? Is the appropriate response to sack the IT team? It's more complex than you think. Follow the stories and learn more about an ICT disaster in travel and tourism:

http://www.smh.com.au/travel/travel-news/backup-for-airlines-checkin-system-delayed-for-18-hours-20100927-15u5f.html

http://www.smh.com.au/travel/travel-news/branson-apologises-for-virgin-blue-chaos-20100928-15ue7.html

http://www.smh.com.au/travel/travel-news/the-secret-life-of-airlines-20100929-15xh2.html